As a leader you have already experienced people on your team, on your staff or in your church or organization who are not truly engaged. What can you do to help people be “All In” with your purpose and vision? Carey Nieuwhof shares 7 ways to address the problem with dis-engaged people.

Increasing member engagement

Originally posted by Carey Nieuwhof


In an era of declining church attendance, how do you grow your church and advance your mission?

Well, one key is this: you turn ordinary attendees into passionate champions of the mission. Not convinced? I outlined 5 reasons why engagement will drive almost all future church growth in this post.

For too long, too many North American Christians have thought that sitting passively in the back row to get fed is what’s required of them, or that the main goal of finding a church is to attend one you ‘like.’

The goal of any Christian should never be to find a church you like and sit in the back row. The goal should be to fully engage the mission.

Again and again, it’s engaged Christians who advance the mission.

Engaged people are passionate people. They know what the mission is. They serve in it. They live it out.

They’re passionate enough about it to invite their friends.

Over the long-term in a church, you can accomplish more with 300 engaged Christians than with 3000 disengaged attendees.

The disengaged group will dwindle. The 300 engaged Christians will advance the mission and never stay the same.

Yes, only God can bring growth. But he uses people who are engaged to do it.

So if you were going to drive engagement at your church, how would you do it?

Here are 7 ways.


People who serve in the mission are people who are engaged in the mission.

I know this is near heresy in some circles, but encouraging people to volunteer may be more important than encouraging them to join a group.

At Connexus, where I serve, we’re finding that our healthiest people are not those who are in groups: they’re those who serve. People who serve (as a rule) get the mission. They’re on a mission. And they love the mission.

Our goal is to get everyone into a group, but only doing group can lead can feed into a self-centred agenda in the same way as sitting in the back row and not engaging the mission is a bit of a selfish approach to church for a long term Christian.

Groups can be about you, whereas serving is almost never about you.

I still think everyone should be in a group, but if a group is all you do as a Christian, it can feed into the consumer frenzy that is North American culture.

If you need to improve your volunteer culture, I outlined 7 questions volunteers ask but never say out loud in this post. I also devoted an entire chapter to creating a healthy volunteer culture in my latest book, Lasting Impact: 7 Powerful Conversations That Can Help Your Church Grow.


The challenge for many people who participate in a congregation is that they don’t know what to do to get involved.

Church websites can be fuzzy about next steps. So can church leaders.

Often during services we list 12 things people can do to get more engaged in their faith and in the mission.

Faced with too many choices, most people choose nothing.

The clearer and simpler the path is toward in engagement, the more people will travel it.

At Connexus Church, where I serve, we reorganized our lobby a few years ago, ditching the ‘Welcome Desk” for two simple kiosks.

Now, we have a “New Here” kiosk for new guests. And we have a “Next Steps” kiosk with trained guest services people who act a bit like concierges who can help people discover which next step is best for them (baptism v. serving v. joining a group v. Starting Point etc.)

At every level, we try to take the confusion away and simply help people engage.

We also try to make our language from the front clear and direct.


Years ago, we dumped a program-based model of church (if you can dream it, we’ll do it) for a much simpler model.


In part, we moved to a simpler model because when you give people too many choices, people choose nothing.

But we also changed it because we realized that what people are involved in becomes the mission.

So if you have lots of off-mission programs (like the Quilting Club or the Men Who Eat Bear Meat Fellowship), you will have a hard time focusing people on what you really want them to do.

They’re passionate about their ministries, but not the ministry.

And that’s the problem. Too many Christians get passionate about their mission, not THE mission.

If you want people to be passionate about the central mission of your church, only do programming that directly advances the central mission.

When you say ‘no’ to a hundred other missions, you say ‘yes’ to the most important mission.


People eventually conform to expectations.

Tell a child he’ll never amount to anything, and he’ll likely give up on the dream of college. Tell a child she can persevere and accomplish the tasks ahead of her, and she likely will.

People both rise and descend to our level of expectations.

The same is true of congregations.

When you don’t expect people to do more than to attend your church, don’t be surprised if all they do is attend your church.

Craft a culture through your words, calls to action on a Sunday, and in all your communications where you expect people to serve, join a group, bring a friend and give generously.


Preachers have this incredible 20-40 minute window with which to speak into people’s lives every week.

You can use it to give people information or you can use it to call people to action.

The second is far better.

Not that you need to hammer people every week. But with your words you can make it clear that the goal of the Christian faith is not to know something, but to do something with what you know.

If you continue to talk about how to get involved and join the mission, providing clear action steps and opportunities to do so, eventually more people will engage. If you don’t, they won’t.

So do it.


We’ve had a simple model of church at Connexus since we started, but right now we’re changing the language of engagement from more passive language to active language.

Here’s the background.

For years, we’ve used these four single words to explain our simple model of ministry and call people to action:

Connect (for groups)

Serve (to volunteers)

Invite (to invite a friend)

Give (to donate)

Next month, we unveil new language to convey the same steps.

We’ve added a fifth step because we’re seeing so many unchurched people, and we’re moving to more active language designed to drive action and engagement:

Become a Christian (new)

Join the Mission (was “Serve”)

Bring a Friend (was “Invite”)

Choose Community (was “Connect”)

Give Generously (was “Give”)

The idea is that these phrases roll off the tongue more naturally and paint a clearer outcome toward deeper engagement with the mission than the old language did.

We imagine a day when hundreds more people become Christians, join the mission, bring friends, choose community and give generously.

That kind of action changes cities.

Whatever language you use, make sure it conveys the outcome you long for.


However you define increased engagement, reward it whenever you see it.

How can you do this?

A. Celebrate It Publicly

Sometimes church leaders are great at asking but not at reporting back afterward.

If you ask for volunteers and you get 75 new ones, make a point a point of celebrating it the next weekend. Tell some stories. Shoot some video. Thank people.

Ditto when people give generously, or bring a friend, or when 100 new people join community group.

Pretend it’s baptism Sunday…and celebrate.

B. Affirm It Privately

When you see someone jump in, thank them. Mention it when you talk to them in the foyer.

Thank them in the next email you send them.

Write them a hand written thank you card.

C. Celebrate With Your Key Leaders

Senior leaders can easily fall into the trap of rewarding attendance, not engagement.

To increase engagement, start celebrating how many people signed up rather than how many people showed up.

When you talk about steps and celebrate when people take them, great things happen in your organization.

Staff and key volunteers need to know when they’re winning. Help them see it.

Signing up is better than showing up.

Remember, as a leader, what you celebrate matters.

As Andy Stanley has said so many times, what you celebrate gets repeated.


Those are my current thoughts on helping churches drive engagement.